1. Information We Collect
Depending on how you interact with us, we may collect:
Name
Email address
Telephone number
Billing information
Property or project location
Interior design preferences
Project details, measurements, photographs, floor plans, and inspiration images you provide
Consultation and appointment information
Messages and other information you submit to us
IP address, browser, device, and website-usage information
California guidance calls for privacy policies to disclose the categories of personal information collected, the sources, purposes for collection, uses, and relevant third-party disclosures. California DOJ
2. How We Use Your Information
We may use your information to provide interior design consultations and related services; prepare proposals, recommendations, mood boards, layouts, or designs; schedule appointments; communicate with you; process payments; maintain business records; improve our website and services; prevent fraud and security incidents; send marketing communications where permitted; and comply with legal obligations.
3. Cookies and Website Technologies
Our website may use cookies and similar technologies for website functionality, security, preferences, analytics, and, where applicable, advertising.
Third-party services integrated into our website may also collect information according to their own privacy practices.
4. How We Disclose Information
We may disclose information to service providers that help operate our business, such as website-hosting providers, payment processors, scheduling systems, email providers, analytics services, cloud-storage providers, contractors, and professional advisers.
We may also disclose information when required by law or when reasonably necessary to protect Orvella, our clients, or others.
Orvella does not sell personal information for money.
If Orvella uses advertising or tracking technologies that constitute “selling” or “sharing” under California law, this section and the website's privacy controls should be updated accordingly.
5. California Privacy Rights
If the CCPA applies to Orvella, California residents may have rights including the right to know/access certain personal information, request deletion, request correction, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and exercise their rights without unlawful discrimination. California DOJ
To submit a privacy request, contact:
Email: info@orvellaca.com
Phone: +1 (805) 830-2377
Address: 303 North Glenoaks Blvd Suite 200 Burbank, CA 91502
We may verify your identity before processing certain requests.
If Orvella sells or shares personal information within the meaning of California law, additional opt-out mechanisms may be required, and covered businesses must honor applicable Global Privacy Control signals. California DOJ
6. California Do Not Track Disclosure
Some browsers provide “Do Not Track” signals. Because there is not a universally accepted standard for these signals, our website may not respond to traditional Do Not Track signals.
Where legally required, we honor recognized opt-out preference signals, such as Global Privacy Control.
CalOPPA includes disclosure requirements concerning Do Not Track practices and whether other parties may collect personally identifiable information about users' online activities. California DOJ
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and tax records, resolve disputes, enforce agreements, and comply with legal requirements.
9. Children's Privacy
Our website and interior design services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Orvella is not responsible for those practices except as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last Updated” date will be revised.
12. Contact Us
For questions regarding this Privacy Policy, contact:
Orvella
Email: info@orvellaca.com
Phone: +1 (805) 830-2377
Address: 303 North Glenoaks Blvd Suite 200 Burbank, CA 91502
TERMS OF USE
1. Our Services
Orvella may provide services including interior design consultations, space planning, color consultations, furniture selection, lighting consultation, material and finish selection, room design, home styling, commercial design, and related services.
Specific pricing, deliverables, timelines, revisions, purchasing arrangements, cancellation terms, and other project conditions may be provided separately.
2. Consultations and Bookings
Submitting an inquiry or consultation request does not automatically guarantee an appointment or create a professional services agreement.
A project or consultation becomes confirmed according to the applicable booking process, proposal, payment requirements, or written agreement.
3. Pricing and Payments
Prices and service packages displayed on our website may change.
Payment schedules, consultation fees, deposits, retainers, purchasing fees, design fees, and other project charges will be disclosed during the applicable booking or contracting process.
4. Cancellations and Rescheduling
Cancellation, rescheduling, refund, deposit, and no-show policies applicable to a particular consultation or project will be provided through the applicable booking process or service agreement.
5. Design Recommendations
Interior design recommendations may include suggestions regarding furniture, colors, materials, finishes, lighting, layouts, décor, fixtures, and other products.
Colors, textures, materials, dimensions, and product appearances displayed digitally may differ from their actual appearance.
Clients should confirm important measurements, product specifications, installation requirements, and other project details before purchasing or installation.
6. Contractors and Third Parties
Orvella may recommend or work with contractors, vendors, installers, retailers, manufacturers, or other third parties.
Unless otherwise expressly agreed in writing, third-party businesses remain responsible for their own products and services, and Orvella does not control their independent work.
7. Product Availability
Furniture, décor, materials, fixtures, and other products recommended by Orvella may become unavailable, discontinued, delayed, or subject to price changes.
Where appropriate, alternative recommendations may be provided.
8. Intellectual Property
Unless otherwise stated, Orvella's website and original content—including designs, graphics, photographs, text, branding, mood boards, concepts, layouts, and other materials—are owned by or licensed to Orvella and protected by applicable intellectual-property laws.
You may not reproduce, distribute, sell, publish, or commercially exploit our website content without authorization.
Rights relating to client-specific design documents will be governed by the applicable service agreement.
9. Client Project Photos
Any photography or video of completed client projects used by Orvella for portfolios, social media, advertising, or promotional purposes will be handled according to applicable agreements, permissions, and law.
10. Website Information
We make reasonable efforts to provide accurate information, but website content may contain errors or become outdated.
Service descriptions, pricing, availability, images, and other website information may be changed without notice.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Orvella will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of or inability to use this website.
Nothing in these Terms excludes liability that cannot legally be excluded.
12. Prohibited Uses
You may not use the website to violate applicable laws, interfere with its operation, gain unauthorized access to systems, distribute malicious software, impersonate another person, or copy or commercially exploit protected content without authorization.
13. Governing Law
These Terms are governed by applicable laws of the State of California and applicable federal law, without regard to conflict-of-law principles.
Any specific dispute-resolution or venue provisions for interior design projects should be included in the applicable client agreement.
14. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on this website with a revised effective date.
15. Contact Us
Orvella
Email: info@orvellaca.com
Phone: +1 (805) 830-2377
Address: 303 North Glenoaks Blvd Suite 200 Burbank, CA 91502